What is the timeline for my refund amount to be remitted into my bank account?

Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.

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Am I eligible for a refund?

How do I get my refund?

Will there be an additional fee for refund processing?

If I never receive the refund within the promised timeline, what should I do?

Any document required for refund?

Can 3rd party request for a refund?

Is my data/Info secured?

Can I request to transfer the Credit Balance into other Astro Account?